Privacy Policy for Bland Inc
Bland Inc (“Bland Inc”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website, products, services, AI voice agents, AI automation solutions, chatbots, and related artificial intelligence services.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Full name
- Company name
- Email address
- Telephone number
- Billing information
- Job title
- Physical address (where applicable)
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Cookies and tracking technologies
- Website usage analytics
AI Interaction Data
When you interact with our AI voice agents or AI systems, we may collect:
- Voice recordings
- Audio transcripts
- Chat conversations
- Customer support interactions
- Prompts submitted to AI systems
- AI-generated responses
- Metadata relating to interactions (date, time, duration, language, device)
Business Information
Where our services are provided to business customers, we may process information necessary to provide contracted AI services, including customer records, call logs, workflow data, CRM information, and automation inputs provided by the customer.
2. How We Use Your Information
We use your information to:
- Deliver our AI products and services
- Operate AI voice agents
- Improve AI performance and accuracy
- Provide customer support
- Respond to enquiries
- Process payments
- Send service updates
- Maintain system security
- Detect fraud or abuse
- Comply with legal obligations
- Develop new products and features
- Analyse usage trends
- Improve customer experience
We only process personal information where we have a lawful basis to do so.
3. AI Voice Recording and Processing
Because Bland Inc provides AI voice agent services, voice conversations may be:
- Recorded
- Transcribed
- Analysed using artificial intelligence
- Stored securely
- Used to complete requested services
- Used for quality assurance
- Used to improve our AI systems where permitted by law and contractual agreements
Where legally required, callers will be notified that calls may be recorded or processed using AI technology.
4. Customer Data
Business customers remain the owners of the data they provide to Bland Inc.
We process customer data solely for the purpose of providing contracted services unless otherwise agreed in writing or required by law.
5. Cookies
Our website may use cookies to:
- Remember preferences
- Improve website functionality
- Measure website traffic
- Analyse visitor behaviour
- Improve marketing effectiveness
Users can disable cookies through their browser settings, although some website features may not function correctly.
6. Data Sharing
We do not sell personal information.
We may share information with:
- Cloud hosting providers
- Payment processors
- Technology vendors
- Telecommunications providers
- Analytics providers
- Professional advisers
- Legal authorities where required by law
All third-party providers are expected to maintain appropriate security and confidentiality measures.
7.
International Data Transfers
Some of our service providers may process information outside your country of residence.
Where international transfers occur, Bland Inc will take appropriate measures to ensure your information remains protected in accordance with applicable privacy laws.
8. Data Security
We implement reasonable technical and organisational safeguards, including:
- Encryption where appropriate
- Secure cloud infrastructure
- Access controls
- Authentication procedures
- Security monitoring
- Employee confidentiality obligations
- Regular security reviews
While we strive to protect your information, no internet transmission or electronic storage method is completely secure.
9. Data Retention
We retain information only for as long as necessary to:
- Deliver our services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
- Maintain business records
Retention periods vary depending on the type of information and applicable legal requirements.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to certain processing activities
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with the relevant data protection authority
To exercise your rights, please contact us using the details below.
11. Children’s Privacy
Our services are not directed at children under the age required by applicable law without appropriate parental or guardian consent.
We do not knowingly collect personal information from children where prohibited by law.
12. Third-Party Services
Our services may integrate with third-party platforms including CRM systems, cloud services, telephony providers, payment providers, and AI platforms.
These third parties operate under their own privacy policies, and Bland Inc is not responsible for their privacy practices.
13. Confidentiality
We recognise that customers may provide confidential business information while using our AI services.
We will treat such information as confidential and use it solely to provide agreed services unless disclosure is required by law.
14. Compliance
Bland Inc is committed to complying with applicable privacy and data protection legislation, including where applicable:
- South Africa’s Protection of Personal Information Act (POPIA)
- The European Union General Data Protection Regulation (GDPR)
- Other applicable privacy laws relevant to the jurisdictions in which we operate
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on our website with a revised Effective Date. Continued use of our services after changes constitutes acceptance of the updated policy.
16. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Bland Inc
Email: privacy@blandinc.com
Website: www.blandinc.com
Commitment to Privacy
At Bland Inc, trust is fundamental to our business. We are committed to developing responsible AI solutions while protecting the privacy, security, and confidentiality of our customers and their data.